I ran into a colleague of mine at Starbucks last week and this was our conversation:
Her: Oh my gosh, hi Maja, I didn’t think I’d run into anyone. Ugh, I look like friggin’ shit. I haven’t even had a shower yet.
Me: [looks at watch, it’s 2:00pm?!?!] —Hi, how’s it going?
Her: Ugh, sorry I look like such total crap, I honestly was just going to pop in for a latte before going home to shower. I was running errands and then I was going to exercise this morning and then obviously shower, but then I didn’t finish my work from last night, had a conference call….and then…….BLAH. BLAH. BLAH.
Oh. My. Goodness. What’s wrong with this conversation??
She led with the negative!!! NEVER, EVER, LEAD WITH THE NEGATIVE.